Refund Policy

I. Introduction

We want you to be satisfied with your purchase from CATS-MIST. Please read our refund policy for a better understanding of our terms.

II. Refund Eligibility

Payments are normally nonrefundable. However, if you have made an error in making your payment or if you change your mind, please contact us immediately. We will process your refund accordingly.

III. How to Request a Refund

To request a refund, please contact our customer support within 7 to 10 working days from the date of payment. You can reach us through our contact page, or by sending an email to support@cats-mist.com.

IV. Refund Process

Once your refund request is received, we will process it and issue the refund to the original method of payment. If you paid via credit card, the refund will be credited to the same credit card. Refunds are typically processed within 7 to 10 working days.

V. Non-Refundable Payments

Some payments, such as those for customized services or products, may not be eligible for a refund. Please ensure you understand our refund policy before proceeding with your purchase.

VI. Changes to the Refund Policy

CATS-MIST reserves the right to update or change this Refund Policy at any time. Any changes will be posted on this page. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.